Terms of Use

The service

Replaid is provided by Tokyo Crew OÜ, registry code 14812210, at Sepapaja tn 6, 15551 Tallinn, Estonia. In these terms, “Replaid,” “we,” and “us” refer to that company. “You” means the person or organization using the service.

By using Replaid, you agree to these terms. If you act for an organization, you must have authority to do so. Replaid gives an external agent access to connected customer conversations through MCP or the API and allows it to request actions under configured permissions.

Connect WhatsApp, your website through the Replaid widget, an Instagram Business or Creator account, a Facebook Page for Messenger, or a Telegram bot for private messages. Current channels support text messages and replies; Instagram also supports text comments. TikTok is not available yet. The connection guide describes the current setup and limits. A roadmap item or illustration is not a commitment to provide a future feature.

Your account

Provide accurate account information and protect your sign-in details, connection credentials, and agent tokens. Only connect channels that you own or are authorized to manage. Tell us promptly if you suspect unauthorized access.

You are responsible for the access you give team members, agents, and connected applications. Account holders must be at least 18, or aged 13–17 with a parent or guardian's permission. The service is not intended for children under 13.

Agent access and replies

You select and operate your agent and provide its knowledge, instructions, and any external schedule or receiver that starts it. An MCP connection makes tools available; it does not start automatic replies.

Review an agent's access before authorizing it. Start with drafts and check the results before permitting sends. A permitted action can change data or send a message to a real customer. Some completed actions cannot be recalled through Replaid.

You are responsible for the instructions and permissions you configure and for the communications your authorized agents request. Replaid checks supported action requests against its policies and availability rules, but these checks do not establish that a reply is accurate, lawful, or suitable. Agent outputs need appropriate human oversight.

Your agent provider and connected channels have their own terms, limits, and charges. A channel may reject an action even when Replaid permits it. Check execution results instead of assuming that a requested message was delivered.

Acceptable use

Authorized AI agents, bots, and automated workflows are permitted. You must not use Replaid to:

• Send unlawful, deceptive, abusive, or unsolicited messages, or impersonate another person or business.
• Access accounts, conversations, or personal data without authority.
• Bypass permissions, channel restrictions, rate limits, or security controls.
• Distribute malicious software, interfere with the service, or exploit it to harm others.
• Infringe privacy, intellectual property, or other rights, or violate applicable platform rules.

We may restrict access to address abuse, security risks, legal requirements, or a breach of these terms. Where practical and appropriate, we will explain the issue and how to contact us about it.

Credits and payments

Founding Lifetime Deal: $299 USD one-time per team for the first 5 founding teams. Pay once for platform access — forever connect Instagram, Messenger, Telegram, and the Replaid widget via the MCP/agent connector, plus $50 prepaid usage credits preloaded in the wallet (funded by Replaid). No recurring SaaS tiers. For founding members, paid channel API costs such as WhatsApp and X (Twitter) are charged at the same price the provider charges, using prepaid credits. Applicable tax and your external agent or AI provider charges (ChatGPT, Claude, and others) are separate.

Where credit purchases are enabled, payment is processed through Stripe. Review the amount, currency, and any tax shown at checkout before paying. Credits cover eligible Replaid operations; purchasing them does not pay for your external agent or AI provider.

If you enable auto-refill, you authorize credit purchases under the threshold, amount, and monthly limit you choose. You can disable it in billing settings. Auto-refill purchases are separate from a subscription.

Contact hi@replaid.pro about an incorrect charge, failed purchase, or refund request. Include the payment reference and a description of the issue. Refund requests are reviewed against the payment and credit records and applicable law. Nothing in these terms removes a refund or cancellation right that the law gives you.

Your content and data

You retain your rights in the content you provide. You authorize Replaid to store, process, and transmit it as needed to provide the service and carry out your permitted instructions. Replaid's software, branding, and website materials remain the property of their respective owners.

You must have a lawful basis to process customer data and share it with the channels, team members, agent providers, and receivers you select. Provide the notices and obtain the permissions your use requires. Do not send data to an agent provider unless you have checked its data handling terms.

The Privacy Policy explains Replaid's processing. A business that needs a data processing agreement should contact us before submitting personal data under that arrangement. These website terms do not replace a required data processing agreement.

Availability and changes

Replaid depends on hosting, payment, social, messaging, and agent services. We do not promise uninterrupted availability, a particular response time, complete history imports, or a business outcome such as more sales.

We may change the service to improve it, address security issues, or respond to platform requirements. Material changes to these terms will be communicated where required. Where practical, we will give advance notice before a change affects your ongoing use.

Ending your use

You can stop using Replaid, revoke agent access, and disconnect channels. Disable auto-refill if you do not want further authorized credit purchases.

Account deletion is available in profile settings. Resolve any remaining credit balance, pending payments, reservations, and disputes first; contact support if you need help. Disconnecting a channel does not automatically delete its stored conversations or copies held by external services.

Deletion and retention are described in the Privacy Policy. Billing obligations and records that must be retained by law can remain after your account closes.

Responsibility and your rights

Use appropriate checks for the importance of each communication or action. Replaid does not replace professional judgment, and an AI-generated reply can contain errors.

Each party remains responsible for obligations that apply to it under law. These terms do not exclude liability or limit consumer or data protection rights where doing so is prohibited. Contact us if a service problem or a charge needs review.