Replaid

For developers

Give your agent a way into customer conversations.

Connect through MCP or REST. Let your agent read messages and prepare replies while Replaid handles channel connections and checks action permissions.

Explore the integration Create your account

No card needed to create an account. Set up at your own pace.

Choose how your agent connects.

Keep your agent logic in the tools and runtime you already use.

Evaluating messaging platforms? Compare Replaid and respond.io for agent integration, workflow control, and costs.

Connect with MCP

Add Replaid to a compatible client and authorize access. Give the agent the tools it needs to read conversations and prepare replies.

Follow the client setup

Integrate through REST

Use a team agent token with the /api/v1 endpoints to read conversations and contacts, request allowed actions, and inspect execution records.

Read token and REST setup

Control the actions

Start with draft permission and sending disabled. Inspect the result before allowing the agent to send customer replies.

Test a draft first

Make one conversation work first.

Use a test message and a small set of business facts to check the full path.

  1. Connect an account and agent

    Create your account, connect a supported channel, and authorize your agent. Keep the permissions limited to your test.

  2. Read and draft

    Have the agent read the conversation and save a proposed answer. Check that the draft uses the supplied facts and no reply was sent.

  3. Add the trigger you need

    Start the agent yourself, use an external schedule, or build a webhook receiver. Test failure handling and human handoff before enabling unattended replies.

Know the integration boundary.

Does connecting MCP start automatic replies?

No. An MCP connection makes tools available when your agent runs. It does not start automatic replies. Your agent must be started by you, an external schedule, or a webhook receiver.

Where do knowledge and instructions live?

In your agent or application. Replaid provides access to conversations, checks permissions, and records actions. You choose the model and how the agent uses business knowledge.

Are all channels and message types supported?

WhatsApp, the Replaid widget, Instagram, Messenger, and Telegram. TikTok is not available yet. Support and limits vary by channel. Check supported actions before you build.