You build the agent
Choose the agent, prepare the business knowledge, and define reply instructions and triggers. Keep the client relationship and ongoing service with your agency.
For automation agencies
Your agent. Your client. Their conversations, connected.
Build the assistant your client needs. Use Replaid to connect it to customer messages, control its actions, and review what happened.
Replaid is in beta. Access is by invitation.
A clear place for each part of the work.
Keep control of the agent you deliver and the service you provide.
Your client connects their channels
An authorized account owner completes the channel connection. Agree on what the agent can read, draft, and send before the first test.
Replaid carries out allowed actions
Give the agent access to conversations through MCP or REST. Review recorded actions and pause automation when a conversation needs a person.
Start with one client and one workflow.
Make the first installation easy to check before you expand its scope.
Choose the questions to handle
For example, common delivery questions. Collect the facts the agent needs and define when it must ask a person.
Test with sending disabled
Connect one channel. Ask the agent to read a test conversation and prepare a draft. Review the answer with the client.
Agree on operation and maintenance
Decide how the agent starts, who reviews failures, and which changes your service includes. Enable sending only for the agreed scope.
Before you offer it to a client.
Does Replaid build or run the agent for my agency?
No. You provide the agent, knowledge, instructions, and the way it starts. Replaid connects it to conversations and carries out permitted actions. Optional setup help is a separate paid service.
What should I allow for in the client quote?
Your setup and maintenance work, Replaid access per team, any paid channel usage, and your external agent or AI provider costs. Review pricing and included access.
Which account limits should I check?
Each team can connect one Instagram account, one Facebook Page, one Telegram bot, and one Replaid widget. Telegram personal accounts and groups are not supported. Instagram, Messenger, Telegram, and the Replaid widget support text only; attachments are not supported on these four channels. Check the requirements for your client’s channel.