Add the widget to your website
Let visitors send text questions through the Replaid widget. Set the chat title, welcome message, and allowed websites, then add the install script to your site.
See how to install the widgetFor customer support
Help your customers. Keep your team in control.
Bring questions from your website widget and connected messaging channels to your agent. Let it use your support knowledge to prepare answers, with permissions and human handoff you control.
Replaid is in beta. Access is by invitation.
Start where customers ask for help.
Connect a channel, give your agent the right knowledge, and decide which actions it can take.
Connect messaging channels
Use WhatsApp, Instagram, Messenger, or Telegram alongside your website. Give your agent access to the conversation so it can prepare a reply for the same channel.
Keep a person within reach
Tell your agent when to escalate. Pause automation when a conversation needs a person, and review recorded actions to see what the agent did.
Start with one question your team answers every day.
Delivery rules, opening hours, or return policies make a clear first test.
Give your agent the support facts
Prepare current policies and examples in your agent’s knowledge. Define which questions it can answer and when it must ask your team.
Send a test through the widget
Install the Replaid widget on an allowed website and send a text question. With sending disabled, ask your agent to read the conversation and prepare a draft.
Check the reply and handoff
Review the draft, test a question that needs a person, and agree on the permissions. Configure how your external agent runs before enabling automatic replies.
Before your first customer conversation.
Does the website widget include an AI agent?
No. The widget collects customer messages and displays replies. You connect your own agent and provide its knowledge, instructions, and the way it starts. Optional paid setup is available if you want help.
What do I need to install the widget?
A website where you can add the install script. In Replaid, open Website widget under Channels, configure your allowed websites, and enable it. Each team can connect one Replaid widget. The widget supports text messages; attachments are not supported.
Can the agent look up orders or customer accounts?
Only if you give your external agent access to those systems. Replaid provides the conversation and permitted messaging actions. Your agent needs a separate connection to look up an order, check a booking, or change an account.
Does connecting the agent enable automatic replies?
No. An MCP connection makes tools available when your agent runs. It does not start automatic replies. Your agent must be started by you, an external schedule, or a webhook receiver. Start with drafts and review before you allow sending.